Returns, Damage & Refunds

The ordinary return window

Contact us within 30 calendar days after delivery to request return of unused standard catalogue materials. The date is counted from delivery, not from the original website request. Include the reference, product code, number of bundles/packs or 10-foot pieces and reason. Do not ship materials to the registered address without return instructions: it is a contact address, not a published walk-in returns depot. We aim to reply with next steps within 2 business days.

Condition and eligibility

Keep shingles dry, flat, complete and in their original protective packaging. Keep trim straight with its finish and edges protected. Goods must be unused and complete in the unit sold: opened partial bundles, missing pieces, installed or nailed products, cut lengths, bent profiles, site-weathered stock and contamination are not eligible for ordinary change-of-mind return. Opening packaging only as reasonably needed to inspect a product is assessed fairly. This condition rule does not remove remedies for an original defect or an incorrect shipment.

Authorizing and sending a return

After we review the request, we provide a return address, reference and packaging instructions appropriate to the goods. Arrange the agreed return within 14 calendar days of those instructions unless a different period is agreed. Use a service suited to the weight and full length; a 10-foot profile is not an ordinary small parcel. Protect long ends and ribs against bending. Keep dispatch evidence and tracking until the case is closed. An authorization allows inspection and is not a promise that damaged-in-use goods will qualify.

Who pays which cost

For a change of mind or a selection mistake, the customer pays actual return transport. The original $29 parcel or $149 long-material delivery charge is not refunded once the agreed delivery service was performed, except where required by law. There is no routine restocking fee for complete eligible goods. If a return arrives with missing units or new damage, we explain the assessment and discuss the appropriate adjustment rather than invent an automatic penalty. Obtain a long-material transport quote before committing to a return.

Wrong, damaged or defective goods

Report a wrong item, shortage or delivery damage as soon as possible, ideally within 48 hours, with the reference, affected units and clear photographs of both product and packaging. Keep goods unused and retain packaging while we review. Do not attempt a dangerous repair or install a damaged profile. If the issue is attributable to the supply or transport, we arrange an appropriate replacement, collection or refund without making you pay the agreed remedy transport. Later-discovered defects are reviewed on their facts; the 30-day change-of-mind window does not extinguish applicable legal rights.

Inspection and refunds

We aim to inspect an authorized return within 5 business days after it arrives and notify you of the result. An approved refund is initiated within 10 business days after that assessment to the payment method actually used in the separately agreed transaction, wherever available. A bank or provider may require additional posting time. No website payment is taken when a request is submitted, so withdrawal of an unpaid request does not generate a card refund. We do not require bank details through the public checkout notes.

Changes and exchanges

There is no automatic exchange reservation. If you need another profile or pack size, contact us before returning so availability and the replacement total can be confirmed. You may withdraw an unaccepted request at no charge. A dispatched accepted order follows the return rules above. If a remedy is disputed, provide the reference and explain the outcome sought; we will review the evidence and applicable consumer requirements rather than require a new order to open a case.

Contact the merchant

K&H Roofing and Restoration, LLC
Registration 20131319546
5805 W 56th Avenue , Arvada , CO , 80002
[email protected]
+1 (970) 324-5238

Quote your request reference for order questions. See Shipping, Returns and Payment for the related procedures.